Job Summary

About The Job

 

Within the Global Partner Organization, your responsibilities will encompass providing high quality support to business partners and to internal stake holders ensuring smooth onboarding processes, seamless & timely issue resolution & act as a partner data operations analyst within the Global Partner Organization. You will play a key role in ensuring smooth operations, high partner satisfaction and efficient case resolution.

 

What you’ll do: 

 

  • Report directly to the Director, Partner Programs and support the Global Partner Organization
  • Monitor and manage the daily inflow of support cases via CRM tool (Salesforce)
  • Categorize, prioritize and assign cases based on predefined workflows and SLA requirements
  • Perform initial case review to ensure completeness and route to correct support tier and department.
  • Track case statuses and follow up with internal teams to ensure timely resolution.
  • Escalate urgent and at-risk cases, identify trends and contribute to recommendations for case reductions and improved partner satisfaction and experience.
  • Oversee accurate and timely Sales & Technical Certification information & reporting
  • Manage the New Partner Onboarding process, including the implementation of approval processes & legal agreements in select regions
  • Support the GPO organization to Generate Purchase Orders (POs) for Contra, BDF and MDF related activities
  • Work United States Hours

 

Experience you’ll need: 

  • 3+ years of experience in case management, support coordination or similar operations role.
  • Experience in CRM ticketing systems
  • Strong communication skills in English, both written and verbal
  • Key attention to detail
  • Ability to work independently, and as a team player in a fast paced, global environment
  • Possess business insight, strong analytical, troubleshooting, problem-solving, and project management skills
  • Advanced experience with Google Workplace and Coupa
  • Bachelor’s Degree in Business or Finance

 

Preferred qualifications:

  • 5+ years experience in channel programs, specific to the Cybersecurity or SaaS sector
  • Experience working with partners in multiple geographies or understanding international channel dynamics would be a plus.
  • Ability to think outside the box and develop innovative approaches to partner engagement and program design.

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Join Us in Securing the World's Data

Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

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At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

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Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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