Job Summary
People Services Specialist (Bangalore)
Triaging and Case Management: (50% of time)
- Triage and respond to HR inquiries from employees, managers and team stakeholders (response Time SLA <15 minutes)
- Triage HR@ inboxes and respond to Level 1 & 2 inquiries
- Always look to direct inquiries to a self service solution whenever possible and note knowledge base gaps for future improvements.
- Route requests to appropriate internal teams if People Services is unable to respond
- Coordinate and be main POC for new employee onboarding (communications for calendar invites and driving completion of Workday tasks etc)
- Coordinate and be main POC for employees who are offboarding
- Respond to accommodation requests and escalate to leadership as needed
- Provide backup support to data management team for urgent requests during US hours
- Complete daily pass down report in partnership with Lead
Self Service, Employee Experience & Other Responsibilities: (50% of time)
- Update and build out knowledge base for internal People Team process documents and Employees processes on The Cube
- In region, new hire orientation support
- Partner with background check team to ensure that background are complete prior to new hire’s first day
- Identify process improvement opportunities, solutioning and participate in process optimization projects.
- Partner with University team for Summer and Winter internship onboarding
- Provide internal audit support as needed for internal processes and compliance management related tasks
- Verify new and existing employees for FEDRamp according to set requirements
- Update/maintain library of legal templates and agreements
Requirements:
- Available to work rotating shifts such as 7:00am - 4:00pm IST, 9:00am - 6:00pm IST and 3:00pm - 12:00am
- Able to accommodate an adjusted schedule 1 to 2 days per week to accommodate meetings in the US time zone.
- 3-5 years Case Management experience in a People organization
- Experience with Workday is required, Greenhouse ATS and Sterling Background check platform
- Excellent written and verbal communication skills
- Ability to connect and effectively communicate with people of all levels
- Organized, proactive, and maintains a positive, team-focused attitude
- Gmail, Advanced Excel/Google Sheets and Word/Google Docs experience
Join Us in Securing the World's Data
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
Linkedin | X (formerly Twitter) | Instagram | Rubrik.com
Diversity, Equity & Inclusion @ Rubrik
At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.
Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.
Our DEI strategy focuses on three core areas of our business and culture:
-
Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
-
Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
-
Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW - POSTER SUPPLEMENT
Apply For This Job
* Required